At community counters (or sportelli di comunità), residents may find free assistance with online application completion, local activity information, and even help with digitization. Around Verona, there are a lot of community counters. Specifically, San Zeno, Veronetta, Borgo Nuovo, Golosine, Santa Lucia, Borgo Roma, Borgo Trieste, and San Michele are among the neighborhoods where you can find one. Apart from addressing the doubts of the citizens, events for community animation are planned.

What do the community counters do?

Community counters respond to the demands of the people. They can specifically assist with completing online forms and/or requests, such as those for incentives and discounts. They also provide assistance with digitizing, especially for the establishment of the SPID (Sistema Pubblico di Identità Digitale), or public system of digital identification. In Italy, this type of document serves as a means of communication with the government and is required in order to make tax payments, request benefits and refunds, and get access to services.

Sanità Km0, which refers to regional healthcare services and permissions, such as requesting medicines, is another area where counters assist. On the other hand, the community desk also acts as a resource for helpful information on local opportunities and services, as well as providing support in developing certain competences and abilities.

How do I access community counters?

Community counters are open to everyone and provide a free service. Call the Sportello Informativo del Sociale (Community Information Desk SI) of the City of Verona toll-free at 800085570 for information and to schedule an appointment at the address closest to you. You can call Tuesday and Thursday from 2 to 5 p.m.; Monday through Friday from 9 a.m. to 1 p.m. HERE you can find all the community counter addresses and working hours.